These terms and conditions of sale govern your purchases of products from Cupcake Tate dot com (“Company”). Every time you make a purchase on our site, you acknowledge and accept these terms and conditions of sale. Every order you place through the company will be deemed your offer to purchase our products. We may accept your offer either through an e-mail confirmation or through shipment of the items you requested. Our acceptance of each offer as specified is expressly subject to and conditioned on your acceptance of these (and only these) terms and conditions of sale.
*Due To a high volume of orders, please allow 10 business days for processing* Packages may require signature for delivery. For domestic orders we use the united parcel service (ups). we ship from florida at 2:00 pm processing all orders received by that time. Orders that are shipped using ground service characteristically take up to 10 business days depending upon the distance from Florida. We also use The United Parcel Service for all Apo/Fpo and P.O. Box packages that weigh less than one pound. Delivery time on these packages is up to 10-12 business days depending upon the distance from Fl. All packages are sent out signature required.
For all apo or fpo and p.o. box address over one pound we use the united states postal service (usps). These orders can take up to 10 to 12 business days depending on the distance from fl.
ALL International orders are held until the customers credit card clears to protect our company from fraud.
For All International orders we give the customer the option to ship ups expedited which takes up to 5 business days for delivery and United States priority mail international which can take up to 21 business days from the time the order is shipped. Please note: for international orders and depending on your countrys customs, we have no control over delivery times.
Duties and taxes
Orders shipping to destinations outside the United States may incur duties and taxes. If duties and taxes are imposed they are due at the time of delivery. consult your local customs office for more information on your countrys duties and taxes.
USPS priority (domestic us only)
Order Amount Shipping Cost Shipping Time 1 MMA T-Shirt $8.30 Up To 10 Business Days 2-3 MMA T-Shirts $13.95 Up To 10 Business Days 4-6 MMA T-Shirts $17.95 Up To 10 Business Days
USPS Priority International
Order Amount Canada All Other Countries Shipping Time $1-$24.99 $17.99 $23.99 Up To 15 Business Days $25-$49.99 $20.99 $26.99 Up To 15 Business Days $50-$74.99 $23.99 $29.99 Up To 15 Business Days $75-$99.99 $26.99 $32.99 Up To 15 Business Days $100-$149.99 $29.99 $35.99 Up To 15 Business Days $150-$199.99 $32.99 $38.99 Up To 15 Business Days $200+ $38.99 $44.99
All prices we show on this site are subject to change without notice. Prices stated at beginning of shipment apply. Applicable taxes or shipping and handling charges are not included in the product prices, but all such charges will be added to your invoice and will be visible at check out before you complete your purchase. Information about our shipping and handling rates is available under each product description. We arrange for shipment of products purchased on the site, but we are not liable for delays in shipments as shipping schedules are estimates and cannot be guaranteed. if for some reason we cannot ship your products within thirty (30) days, we will provide you with notice and an estimate of time for delivery and an option for refund, substitute goods (at our discretion) and/or to maintain the order. All payments (including shipping and handling charges) must be received by company prior to shipping – no c.o.d.s! we accept payment only by the following methods: Amex, Master Card, and Visa. Please dont send cash or personal checks.
Cupcake Tate dot com
We guarantee 100% satisfaction. If you are unsatisfied with an item that you have purchased, you may return the item for an exchange or refund within 30 days of receiving the order.
please note that the following conditions apply: You are responsible for paying to return the item(s) to our fulfillment center. There is no additional charge when we ship your exchange items to you.
Shipping charges are not refunded when you return an item.
Item(s) must be in new, resalable condition. Clothing items must have all original tags attached to be returnable.
Certain items are non-returnable, such as personalized items and opened media items (dvd, cd, books).
If we do not have your requested exchange item on hand, we may issue a refund for your returned merchandise instead. We will make every effort to fulfill exchange requests whenever possible.
We are not able to fulfill exchange requests if the exchange item requested costs more than the item being returned. Because we do not store our customers credit card information on file, we are unable to charge your card for any difference in price.
We can only process exchanges for like-quantities. for example, if you return (1) t-shirt, we cannot process an exchange for (2) t-shirts, even if the total merchandise value is the same.
Securely pack your merchandise. we are not responsible for items that are damaged while in transit to our fulfillment center.
Include a typed or legibly written letter with the following information:
Order Number Refund or Exchange? Reason for Return? Exchange Item(S) Requested (If Applicable) Ship the merchandise to the returns address that is printed on your packing slip. Please make sure to secure a tracking number or delivery confirmation number for your shipment. a package reference number is required for your return or exchange to be processed in the case that it is not received by our fulfillment.
If you do not have your packing slip or are not sure if an item is returnable, please contact us and make sure to include the following information:
Name Order Number Item(S) To Be Returned Contact Information
If any of the items in your order are damaged or defective, please do not return the items to our fulfillment center. We will happily replace your damaged merchandise for you!
We kindly ask that you do not ship damaged merchandise back to us. Please hold onto the damaged merchandise in case the shipping carrier wants to collect the damaged merchandise as part of the claim process.
If your item appears to have been damaged in shipping (e.g.: box is damaged, insufficient packing materials, etc.), please contact us and make sure to include the following information:
Name Order Number Contact Information Damaged Item(S)
Notes about the condition of the box, packing materials, etc. Once you contact us, we will initiate a claim with the shipping carrier and have a replacement item sent to you immediately. In some cases we may request proof. We also may collect the damaged item at our expense Defect Items
Please Note, if your item appears to have a manufacturing defect (e.g.: misprinted logo, hole in fabric). We will happily replace your defective merchandise for you!
We kindly ask that you do not ship defective merchandise back to us. Please hold on to any defective merchandise while your replacement item is being shipped to you. In some cases we may request proof. We also may collect the defective item at our expense.
If your item appears to have a manufacturing defect (e.g.: misprinted, hole in fabric, etc.), please contact us and make sure to include the following information:
Name Order Number Contact Information Defective Item Description of the defect Once you contact us, we will determine the nature of the defect and have a replacement item sent to you.
Most refunds and exchanges are processed within two weeks of the return shipment being received at our fulfillment center. However, please understand that exchange processing times may vary depending on the season and the exchange products availability. During the holiday season, exchanges may take up to one billing cycle to process. Before contacting us, please verify that your returned item is eligible for an exchange or refund.
If you have returned an eligible item and have not received your refund or exchange item within three weeks of the item(s) arrival at our fulfillment center, please contact us using the “ask a question” tab above and make sure to include the following information:
Order Number Item(S) Returned Returned For A Refund Or Exchange? Exchange Item Requested (If Applicable) Tracking Information For The Returned Item(S)
Offers And Promotions
All offers and promotions are not intended to be used in combination unless otherwise specified. Cupcake Tate dot com Reserves the right to cancel and refund any order at our discretion.
Credit Card Security
All transmissions of secure information will occur with 128 bit encrypted packets.
Our site is registered with network solutions assured identity verification process for our state-of-the-art secure sockets layer (ssl) encryption.(click on seal at bottom of page for confirmation)
Our site has been awarded the nsProtectâ”¢ Safe seal â€” certifying that it has been tested and passed the nsProtectâ”¢ Safe security vulnerability scan through Network Soultions.(Click On Seal at bottom of page For Confirmation)
Company Secure Shopping Guarantee
The company secure shopping guarantee helps to protect you against unauthorized charges on your credit card. We know that it is important that you have the same confidence when you use your credit card online as you do when you order by telephone. That is why we offer the company secure shopping guarantee to help protect you from credit card theft or misuse. In the event that you discover unauthorized charges on your credit card within sixty (30) days after your purchase, please do the following :
1. Promptly contact your credit card company and report the unauthorized charges. you should ask to speak to a representative of the company fraud department, who will inform you of the company fraudulent claims process and determine whether or not to charge you a personal liability fee.
2. If your credit card company: (a) determines that the charges were fraudulent charges resulting from your online purchases at company, and (b) states that you will be held liable for any of the unauthorized charges, please contact us immediately as set forth below.
3. For your convenience, you may contact us or by regular mail (we suggest registered mail). In order to help you, please provide the following information: name, daytime telephone number (including area code), billing address, and a copy of the credit card statement in question (please circle or otherwise clearly denote fraudulent charges).
Mail Your Letter To:
Cupcake Tate dot com 10380 Sw Village Center Dr #315 Port Saint Lucie, Fl 34987
4. For security purposes, our fraud department will confirm receipt of your claim.
5. If we determine that the fraudulent charges resulted through no fault of your own, and that your credit card company has, nonetheless, held you liable for such charges (generally, they do not hold you liable for more than U.S. $50.00), we will issue a credit to your credit card account up to a maximum of U.S. $50.00 and send you a letter confirming such credit reimbursement.
Fair Credit Billing Act
Here is why we have that $50 limit. Thanks to the fair credit billing act, your credit card company or your bank can not hold you responsible for an amount higher than $50 of unauthorized or otherwise fraudulent charges made to your credit card. Liability on a debit card can be greater, but check with your bank because most of them grant the same $50 limit to debit cards.
Changes Or Cancellations
Any item additions, quantity changes, or specification changes made to orders we have accepted will generate a new acknowledgment for the entire order and a new scheduled shipping date. All sales are final; provided, however, item cancellations and quantity reductions may be made at least five (5) days before the scheduled shipping date. we may cancel any accepted order before shipment without liability, including, without limitation, if our credit card department does not approve your credit or if there are any other payment-related problems.
Our current order processing time is 1-3 business days for in-stock merchandise. During this processing time, your online order is transmitted to our fulfillment center, safely packed, and processed for shipment as quickly as possible.
Currently due to an extremely high volume of orders from our fans, please allow 10 business days for domestic & 15 business days for international processing.
“2-Day” And “Next Day” Shipping Methods indicates the transit time after the order has been picked up by the shipping carrier, and does not include the processing time at our fulfillment center.
Certain items that are made-to-order (t-shirts, personalized items, etc.), or require special preparation for shipment (large or fragile items), may require a longer processing time.
Expected processing times are posted on the item description page. Orders placed after 1:00pm eastern time will begin processing the following business day. Backordered and pre-order items do not being processing until inventory is received at our fulfillment center. We want to ensure that your order is shipped to you as quickly as possible. if your order has experienced a delay in shipment which exceeds the normal processing and shipment time, please contact us.
Order number Item not yet shipped
We display colors of our products on our site as accurately as we can, but the actual color you see depends on the accuracy of your own monitor and how you have your monitors color settings adjusted, which we cannot guarantee.
Limited Warranties We warrant that there will be no material defects in workmanship, materials, operation or finish for the products for one (1) month from the date of your purchase. This warranty will not apply to subsequent owners, or for defects due to fire, casualty, forces of nature, failure to exercise customary maintenance of the products, or the consequences of uses other than those for which the product was intended. Our only liability under such warranties, whether in tort, contract or otherwise, will be, at our option, to repair or replace the products, or to refund the amounts paid for products returned to us. in no event will we be liable for more than we were paid for the products. We have no liability to pay any costs for repairs performed by anyone other than us, unless in each instance we have given our written approval prior to any third party repair.
Each of these limited warranties is expressly in lieu of all other warranties made to you, express or implied, and Cupcake Tate dot com Hereby expressly disclaims all such warranties including, without limitation, any warranties of merchantability and fitness for a particular purpose. We will under no circumstances be liable for any special, indirect, incidental or consequential loss or damage resulting from the use of a product.
We Reserve the Right to furnish materially equivalent substitutions for materials which cannot be obtained in sufficient quantities, or to cancel the excess portion of the order. we shall not be in default if delivery is delayed or rendered impossible by forces of nature, war, civil commotion, governmental action, terrorism, fire, storm, flood, explosion, strikes, walkouts, other industrial disturbances, utility, services or transportation interruptions, or any other cause beyond our reasonable control. we may revise or modify products, product information or pricing without notice. We are not responsible for typos, fax or printing errors.